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Location: Las Vegas, NV, United States
The Operations department is Credit One Bank’s touchpoint with its customers. They build customer satisfaction and loyalty through best-in-class customer service. We’re all about providing the customer with the service they want at the channel of their choice.
The Operations Representative II will ensure that the Customer Service employees are providing the Applicants and Cardholders with professional, courteous, and efficient customer satisfaction through direct assistance, guidance, and follow-through on issues requiring higher processing and review.
As a minimum, the Operations Representative II must have an intermediate working knowledge of Word and Excel. In addition, the post-holder must have strong knowledge of or the ability to quickly learn CAS, CAPS, CASH, FDR, Credit Bureau Reports, Cardholder Account Maintenance, and Online fee adjustments and have excellent knowledge of Credit One Bank’s products and services. Lastly, the Operations Representative must possess the ability to reference Policy and Procedures and/or Terms and Conditions regarding actions positively or adversely affecting the consumer and the business.
Essential Job Functions:
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.