Tech Ops Support Engineer III

Information Technology

The Information Technology team supports almost every area of the Bank. Utilizing technology solutions to collect and interpret data for business strategies and providing infrastructure for all business operations. Puneet Rawal, the Chief Information Officer for Credit One Bank, explains why an IT professional should join his team by bringing up one word repeatedly: Growth, with a capital G. “Individuals who have growth aspirations for their career, will not find a better place. You want to be in a growing company that can support your growth. We provide that unique mix.” Click here to learn more about the IT team.

Position Summary

The Tech Ops Support Engineers a full-time resource on the Information Technology Support team. Tech Ops Support Engineers a senior-level support engineer responsible for designing, implementing, and maintaining all support-related systems. Including management of user workstations, virtual desktops, and mobile device management. The ideal candidate will have familiarity with many of the enterprise support technologies used to provide seamless support for the end-user. Additionally, creating and maintaining an array of tools to provide automated support options for the lower-level support engineers.

Essential Job Functions:

The architect Deploys and Maintains all Support Related Systems. To include but not limited to ServiceNow, Microsoft System Center Configuration Manager, Microsoft Intune, Microsoft Endpoint Configuration Manager, VMware Horizon Virtual Workstations, Windows Workstations, WYSE Terminals, Jamf Pro, And Ivanti EPM

• Build and maintain automated workflows in Ivanti EPM.
• Build and maintain hardware and software catalogs.
• Build and maintain integrations with various systems to allow for streamlined processes.
• Build and maintain workstation software.
• Ensure workstation compliance, including software patching, OS patching, and security.
• Provide Level 3 Support for all workstation support issues.
• Create and Maintain support for knowledgebase articles.
• Provide training for new systems and processes to all support engineers and end-users within the organization.
• Work closely and under the Information Technology Security department's advisement to ensure all workstation systems meet or exceed security requirements.
• Collaborate with various business entities and develop automated efforts to improve the end-user experience. Will be assigned to support all projects requiring workstation involvement.
• Work with vendor support services to develop and deploy products and solutions in conjunction with industry standards.
• Work with vendor support services to develop and deploy products and solutions in conjunction with industry standards.

• Bachelor’s degree in computer science, Management Information Systems, or similar program of study.
• Intimate knowledge of Microsoft Windows 10,11 Architecture
• Strong scripting skills.
• Familiar with processes and procedures to manage mobile device management platforms.
• Ability to Multi-Task.
• Strong written communication skills.
• Strong oral communication skills.
• Strong organizational and project management skills.
• Strong Active Directory knowledge, including Group Policy Management.
• Must work well as a member of a team.
• This position will require an on-call rotation and occasional after-hours maintenance support.

Preferred:

• Knowledge and experience with ServiceNow.
• Knowledge and experience with Microsoft Endpoint Manager (MEM/Intune).
• Knowledge and experience with Ivanti EPM or SCCM.
• Knowledge and experience with VMware virtualization platforms products including Horizon and vSphere.
• Knowledge and experience building and maintaining Mobile Device Management profiles.
• Knowledge and experience with JAMF Pro