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Management - Operations Support Analyst I - P1

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Location: Las Vegas, NV, United States
Date Posted:

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The Operations department is Credit One Bank’s touchpoint with its customers. They build customer satisfaction and loyalty through best-in-class customer service. We’re all about providing the customer with the service they want at the channel of their choice.

Position Summary

Credit One Bank is looking for an Operations Analyst to support the overall growth of the organization. This position will primarily be responsible for business project management. This position will also act as a subject matter expert, representing the needs of all customer support lines of business to the various project management groups at Credit One Bank. The ideal candidate can lead efforts to identify and implement best practices, improve execution of process changes and operational project execution and delivery of sustainable and scalable processes.

This Operations Analyst will work with key stakeholders to identify and implement projects, initiatives, process changes, programs and plans that support achievement of business strategy from an operations perspective. This includes managing change by ensuring operational activities align with enterprise goals and corporate strategy. The Operations Analyst is responsible for a range of project activities required to successfully deliver the projects/initiatives from concept to post implementation – capturing user stories, managing backlog, developing project plans, and coordinating the effort of team members.

Summary Essential Job Functions:

  • Own the operation’s project charter process and effectively communicates with leadership and senior management
  • Lead operational project teams to deliver on objectives within schedule, scope and budget; communicate project objectives
  • Collaborate with business stakeholders and project/product owners across the organization to understand needs, prioritize efforts on the roadmap, define features and scope, and report out on progress
  • Works with technical leads to manage tradeoffs and organize into sprints
  • Partner with stakeholders across the organization to inform the product vision, strategy, features, and prioritization
  • Consolidate and communicate all reported risks, issues, and functionality gaps and facilitates resolution and mitigation strategies
  • Work in agile environment and continuously review the business needs, refine priorities/backlog, outline milestones and deliverables and identify opportunities and risks
  • Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance criteria
  • Present findings to include recommendations for remediation to senior management
  • Conduct project meetings
  • Develop and execute project plans and control plans with stakeholders across the organization
  • Complete business process mappings in an effort to identify areas of improvement
  • Evaluate and ensure user readiness
  • Upon project delivery, ensure project success criteria has been met
  • Perform other duties as assigned

Position Requirements:

  • 2+ years of relevant combined experience in operations, customer service and/or collections with a minimum of 2 years of project management/product owner experience
  • Proactive, self-starter with excellent project management skills and the ability to manage multiple tasks and initiatives effectively
  • Demonstrated experience driving results in collaborative, cross-functional environments and can form productive working relationships with others
  • Experience successfully driving end-to-end delivery of solutions
  • Excellent written and oral communication skills with demonstrated effectiveness at all levels
  • Strong business judgment
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Ability to take part in overnight releases, on occasion


  • Bachelor’s degree or Professional SCRUM/Agile Product Owner certification
  • Call center and financial services experience
  • Experience using JIRA software to manage initiatives


Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.