Location: Las Vegas, NV, United States
The Operations department is Credit One Bank’s touchpoint with its customers. They build customer satisfaction and loyalty through best-in-class customer service. We’re all about providing the customer with the service they want at the channel of their choice.
Credit One Bank is looking for an Operations Analyst to support the overall growth of the organization. This position will primarily be responsible for business project management. This position will also act as a subject matter expert, representing the needs of all customer support lines of business to the various project management groups at Credit One Bank. The ideal candidate can lead efforts to identify and implement best practices, improve execution of process changes and operational project execution and delivery of sustainable and scalable processes.
This Operations Analyst will work with key stakeholders to identify and implement projects, initiatives, process changes, programs and plans that support achievement of business strategy from an operations perspective. This includes managing change by ensuring operational activities align with enterprise goals and corporate strategy. The Operations Analyst is responsible for a range of project activities required to successfully deliver the projects/initiatives from concept to post implementation – capturing user stories, managing backlog, developing project plans, and coordinating the effort of team members.
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.