Risk Customer Account Management - Financial Analyst I
Location: Las Vegas, NV, United States
Date Posted:
Description
Position Summary
This position analyzes various customer engagement programs in terms of risk performance and overall profitability. Main responsibilities include: performing deep dive analysis at the program level and ad hoc analyses as needed, identifying opportunities to increase efficiency of the programs to increase program profitability, and developing and managing the delinquency and profitability analysis models.
Summary of Essential Job Functions
- Analyze program performance to identify revenue opportunities and risk factors at early stages.
- Analyze the performances of individual accounts and derive data-driven strategies for risk, collections, and/or marketing treatment strategies.
- Monitor the performance of different program vintages as well as the roll rate of different delinquent/past due/default buckets to define portfolio performance trends.
- Implement performance-based treatment strategies including spend and get offers.
- Develop analytical tools ranging from customer segmentation to scorecard development.
- Optimize targeting, offers, and delivery across multiple customer contact points including mail, email, phones, and digital.
- Perform variance analysis, trend analysis, and find root cause of gaps.
- Influence business partners with business insights from financial analysis.
Position Requirements
- Advanced knowledge in the following: Microsoft Office (Excel, Word, PowerPoint).
- Bachelor's degree in Finance, Economics, Decision Sciences, Mathematics, Statistics, or related field. (Advanced degree preferred).
- Advanced use of at least one of the following: Microsoft Access, SQL Server, Oracle, or SAS.
- Ability to work well with various departments and teammates.
- Excellent verbal and written communication skills.
- Experience data mining large databases.
Preferred
- Work experience in a similar role in a professional corporate environment.
- Advanced degree in Business, Mathematics, or Computer Science.
- Consumer Credit Card industry experience.
- VBA knowledge.
- Experience in predictive modeling to support risk, fraud, collections, credit lines, and marketing strategies.
- SQL experience is a major plus.
- Experience in customer channel optimization – Web analytics is a plus.
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
