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Internal - Collections Representative I

Location: Las Vegas, NV, United States
Date Posted:

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Position Summary

The Collections Representative performs activities involving the collection of accounts that are delinquent and/or over the credit limit. The individual will analyze account status and determine appropriate action while following company policies and all applicable laws.

Summary of Essential Job Functions

  • Assertively communicate the importance of resolving delinquency.
  • Flexibility to work a wide variety of account types (i.e., NSF, Negative Day, and ANI).
  • Use experience and product knowledge to effectively overcome objections and resolve outstanding issues in a professional and controlled manner.
  • Review and analyze the situation of each customer and recommend payment plans following company guidelines.
  • Communicate the importance of maintaining credit and resolving delinquency.
  • Adhere to all Fair Debt Collections Practices Act (FDCPA) guidelines.
  • Perform other duties as assigned.

Position Requirements

  • High School diploma or equivalent required.
  • 6-18 months Collections experience required.
  • Significant focus on team as well as individual achievement.
  • Ability to establish and maintain a diplomatic approach to collections.
  • Knowledge and proper presentation of all methods of payment to cure the account while promoting card utility.
  • Demonstrated skill in negotiating and conflict resolution.
  • Excellent verbal and written communication skills.
  • Intermediate computer skills.
  • Demonstrated ability to effectively educate cardholders towards proper management of their account.
  • Ability to work in a fast-paced environment and multi-task.
  • Previous call center experience preferred.