Credit One Bank is looking for a Financial Crimes Specialist, reporting directly to the respective Fraud Supervisor/Manager, who will resolve critical issues as they are presented from various legal, regulatory, and governmental agencies or identified within the Banks monitoring process.
The applicant must possess a working knowledge of Account maintenance systems and relevant external industry systems including Credit Bureaus, regulatory agencies, payment platforms, and online verification platforms. A strong working knowledge of Credit Card products/services and applicable Regulations ensuring adherence is required.
Summary of Essential Job Functions
Follow highly Regulatory processes on Card Member accounts with high level of accuracy
Utilize attention to detail for future state projects providing intellectual insight and feedback
Focus on processes and findings used to investigate and evaluate identified unusual activity
Review cases for compliance accuracy and service-oriented results worked by others
Perform root cause analysis and provide results to the various lines of business
Follow policies, procedures and use sound judgment in reviewing and responding through the appropriate channel
Communicate effectively; as multiple departments may be responsible for research, lines of communication must be maintained to bridge bifurcation
Collaborate with various levels of management to present proposed ideas, share feedback for improvement to agent performance and new product launch results
Communicate professionally with internal departments and external banking industry contacts
Participate actively in discussions with cross-leadership to review trends and actions for improvement
Manage escalated complaints while seeking amicable resolution
Dedicate self to become a Subject Matter Expert in all fraud matters involving/impacting the customer and business
Engage self in industry knowledge within and outside the Bank
Perform other duties as assigned
Position Requirements
2+ years Customer Service experience
Excellent verbal/written communication and organizational skills
Possess problem resolution abilities and is detail-oriented
Ability to maneuver efficiently and effectively in a Windows environment, account maintenance systems and relevant external industry platforms
Must be a self-starter with the ability to work independently and in a team setting with minimal supervision
Extremely dependable and superior time management skills
Presentation skills to cross leadership such as Report Out Board, Show-N-Tell, BPI/DMAIC
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.