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Mail Room - Operations Representative I - S1

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Location: Las Vegas, NV, United States
Date Posted:

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Position Summary

Credit One Bank is looking for a Back Office Mailroom Operations Representative who will be thorough and efficient with processing incoming correspondence that is received from Cardmembers.  

Summary of Essential Job Functions

  • Action highly Regulatory processes on Card Member accounts with a high level of accuracy.
  • Follow policies, procedures and use sound judgment in reviewing and assigning all different types of correspondence to the appropriate departments.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrates a passion for excellence in treating and caring for customers.
  • Receive and respond to verbal and written directions from supervisory personnel.
  • Commit to performing job duties in a manner that ensures a safe work environment.
  • Willingly and cooperatively perform other related duties as assigned by management.
  • Willingness to work a flexible schedule and occasional overtime when needed

Position Requirements

  • 1+ years of experience in customer service.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Strong decision-making and analytical abilities.
  • Excellent listening and problem-resolution skills.
  • Research ability and attention to detail is required.
  • Good interpersonal skills.
  • Working knowledge of Microsoft Office Suite (Word and Excel).
  • Must be highly flexible and quality-focused.
  • Must be a self-starter and work within the team dynamic.
  • Stays up to date with company policies and procedure changes.
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.