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Account Acquisition - Business Process Analyst I

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Location: Las Vegas, NV, United States
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Description

Position Summary

Credit One Bank is seeking a Business Process Analyst to support the overall growth of the marketing team by applying core quality and process improvement methodologies. This position will focus on upholding quality standards for marketing campaigns (both direct and digital) through analysis, performing validations, and training others. The individual in this role will use a systematic approach to solve problems, provide issue resolutions, and document and visualize proposals for efficiencies. 
  

Summary Essential Job Functions 

  • Point of contact for tasks, deliverables, and supporting documentation for the marketing department concerning audits such as OCC and Internal Review of the Marketing & Advertising UDAAP related processes 
  • Provide technical assistance and quality support to marketing related initiatives 
  • Assist in developing new automated tools and reports that analyze core Quality KPIs and performance indices 
  • Enhance, analyze, and control defect database 
  • Maintain the Quality & Reporting internal landing page 
  • Complete regular quality validations of essential marketing materials 
  • Collaborate with marketing teams throughout the organization to promote and institute quality best practices 
  • Perform other duties assigned 

Position Requirements

  • Bachelor’s degree in a related field of study 
  • Minimum one year of experience in a quality assurance capacity 
  • Experience using reporting and analytical tools (Tableau and MS Excel) 
  • Understanding of one or more quality/project management methodologies (Lean Six Sigma/Agile) 
  • Collaborate with team members and conduct deep dive analysis 
  • Strong attention to detail and communication skills 
  • Excellent communication skills; ability to convey technical information to non-technical and technical professionals 
  • Must demonstrate company core values of excellence, ownership, collaboration and integrity 

Preferred

  • SharePoint knowledge (including content/document management, issues lists, reporting) 

 

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.  

 

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