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Customer Engagement - Communications Governance Associate IV - P4

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Location: Las Vegas, NV, United States
Date Posted:

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Position Summary  

The Associate Vice President of Communications Governance is responsible for evaluating and monitoring communications across all channels – including but not limited to email, paper, in-app, web, notifications, ad-hoc communications.    

Summary of Essential Job Functions  

  • Drive the oversight of communications and determine if the timing and frequency of communications are appropriate for our customers.
  • Review all communications being created to support new products and functionality to ensure new communications do not conflict with existing communication journeys.
  • Evaluate any necessary changes to existing communications or communication flows within the customer journey.
  • Create a central repository for all automated communications (e.g. web and mobile app notifications, emails, letters, account notifications, fraud, etc.) with logic that triggers communications for better visibility of content.
  • Create robust reporting that enables us to easily view all communications going out across all platforms.
  • Collaborate with data modeling and analytics teams to build dashboards and reporting to monitor communications and establish KPI’s
  • Perform other related duties or special projects as assigned.

Position Requirements  

  • An Undergraduate degree in a relevant field is required
  • 5+ years of omnichannel experience is required
  • Experience with analytical tools and interpreting data to drive decisions and behaviors
  • Journey Mapping, communication journeys and process flows
  • Excellent problem-solving skills
  • Excellent attention to detail along with demonstrated ability to manage multiple projects in a fast-paced environment.
  •  Strong communication and follow-up skills
  •  Proficient with Microsoft Office programs (Word, Excel and PowerPoint)
  • Superior verbal, written, and presentation skills.
  • Experience translating client/stakeholder requests into highly specified project requirements
  • Excellent written and oral communication skills, and the flexibility and ability to thrive in a fast-paced, rapidly changing, highly complex environment
  • Ability to lead a cross-functional team and drive results

Preferred Experience:   

  • MBA preferred
  •  Adobe Analytics, Tableau
  • Credit card marketing and/or financial series experience


Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.