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VP II, Demand, Release & Capacity Management

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Location: Las Vegas, NV, United States
Date Posted:

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Position Summary

The VP, IT Demand, Release & Capacity Management will work with the IT and Business leadership to establish/enhance the processes for the core functions for this position. The VP, IT Delivery Transformation is expected to build strong relationships with the senior business leaders and IT leaders, with a focus on collaboration and direct communication. This position will be instrumental in getting the department to meet IT’s strategic goals for executing against business priorities.   

Summary Essential Job Functions

  • Defining and instituting Agile methodologies and project standards in collaboration with IT leadership, the methodologies may include Design Thinking, Lean & Agile methodologies, etc.
  • Lead efforts to bring about operational and culture change to the organization by implementing innovative solutions to improve process controls, process efficiencies, productivity improvements and delivery quality with the goal of exceeding customers’ expectations.
  • Define and execute the process for eliciting and prioritizing annual Book of Work in conjunction with business and IT leadership and maintaining it through out the year by organizing and leading/hosting the Quarterly Business Reviews
  • Define and execute the process of managing and delivering on unplanned business requirements throughout the year
  • Support the IT leadership with the management of the Monthly Operating Review process and artifacts with senior leadership of the bank
  • Work with Enterprise Architects and Capability Leads to support the IT Delivery planning for upcoming projects
  • Support Product Owners to ensure the quality of Agile requirements meet the needs of IT delivery teams
  • Manage Enterprise-wide Release and Process communications on behalf of IT
  • Program reporting on all key projects and programs
  • Build and maintain Capacity dashboards to support IT delivery teams on managing the process of Agile delivery
  • Support IT leadership functions including annual planning, budgeting, status reporting, presentations and continuous improvement.
  • Responsible for project communications, identification of issues/risks and escalation of critical issues to senior leaders. Provides recommendations and/or solutions for identified issues.
  • Build a culture dedicated to Operational Excellence, Continuous Improvement, and Quality.
  • Excellent knowledge of applying SCRUM/Agile/Lean start up methodologies.
  • Performs other duties as assigned

Position Requirements 

  • Bachelor’s degree in technology, engineering or related field
  • 8-12 years progressive Information Technology experience; 5 or more years management and strategic experience
  • Outstanding working knowledge of change management principles and performance evaluation processes
  • Working knowledge of digital transformation
  • Excellent communication, problem-solving, and project management skills
  • Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results
  • Demonstrate company core values of excellence, ownership, collaboration, and integrity


  • MBA/MS in a related field preferred


Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.