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Operations Representative II - Back Office

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Location: Las Vegas, NV, United States
Date Posted:

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Position Summary 

Credit One Bank is looking for an Operations Representative II to resolve complex customer inquiries and process exceptions with the highest level of service.   

Essential Job Functions: 

  • Action highly regulatory processes on cardmember accounts with a high level of accuracy
  • Excellent written and verbal communication skills
  • Meet productivity expectations and internal quality standards.
  • Follow policies and procedures and use sound judgment in reviewing and responding through the appropriate channel.
  • Understand and comply with internal and external policies, laws, and regulations.
  • Stay up to date with company policies and procedure changes
  • Maintain confidentiality and privacy of data, and customer information
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Identify potential gaps in processes or execution that may impact business success, quality, or customer experience
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Receive and respond to verbal and written directions from supervisory personnel
  • Commit to performing job duties in a manner that ensures a safe work environment
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Ability to be self-sufficient and/or work as a team
  • Consistently demonstrate the company's core values of excellence, ownership, collaboration, and integrity
  • Willingly and cooperatively perform other related duties and responsibilities as assigned by management.

Position Requirements:  

  • 1+ years of experience in Customer Service
  • Excellent written and verbal communication skills, as well as reading and comprehension skills, are required
  • Strong decision-making and analytical abilities
  • Excellent listening and problem-resolution skills
  • Research ability and attention to detail are required
  • Good interpersonal skills
  • Working knowledge of Microsoft Office Suite (Word and Excel)
  • Must be highly flexible and quality focused
  • Must be a self-starter and work within the team dynamic
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.