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Customer Experience Analyst Intern

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Location: Las Vegas, NV, United States
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Description

Credit One Bank Internship Program
Intern Title:Customer Experience Analyst Intern
Department:Customer Experience Customer Experience Office
Early Acceptance Applications: September 13, 2023 November 15, 2023
Late Acceptance Applications: January 15, 2024 April 15, 2024
Position Summary
Credit One Bank is looking for a Customer Experience Analyst Intern to analyze card member feedback to provide recommendations for improvements to our business performance and the overall customer experience. This intern will monitor trends and analyze cardmember feedback collected through surveys and data.
Position Requirements:
  • Undergraduate Junior (entering junior year) or Senior (must have one semester/quarter remaining).
  • Majoring in Sociology, Business Management, Data Science, Industrial Engineering, Marketing, Economics, Operations Research, or a related field.
  • Present in Las Vegas, NV, for the Summer Internship Program: June 10, 2024 August 16, 2024 (10-weeks at 40 hours a week).
Summary of Essential Job Functions:
  • Monitor trends in cardmember feedback gathered through cardmember surveys.
  • Analyze feedback to synthesize clear and actionable findings into insights to tell the cardmembers story.
  • Support the survey management process.
  • Assist in the research and development of cardmember journey mapping.
Program Dates:
June 10, 2024 - August 16, 2024
Program Goals and Objectives:
  • Review Medallia Text Analytics and make enhancements.
  • Build a process to identify issues using feedback.
  • Support research and design of a cardmember journey map.
  • By the end of the program, the intern will have analyzed both solicited and unsolicited feedback to make recommendations to the business to improve the customers experience.
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