Vice President, End User Computing
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Location: Las Vegas, NV, United States
Date Posted:
Description
Position Summary
Credit One Bank is looking for a VP of Client Computing who will play a key role in evaluating, designing, implementing, and monitoring end-user devices for availability, performance, security, and recovery. It also includes the use of the relevant management tools to support these systems.
The post-holder will also assist the Infrastructure team in the provision and delivery of the client computing infrastructure & services. These systems include Desktops, (Hardware/Software), peripherals, Conferencing services, Microsoft O/S, related software/its configuration, and related security systems.
Additionally, the post-holder will be responsible for building a user- and business-centric strategic roadmap and evaluating the impact of BYOD strategies, app architecture, device selection, and governance.
Essential Job Functions:
- Support and maintain operations of Hardware/Software, configuration, and installation services for PCs, laptops, mobile devices, and related peripherals, using remote tools as required
- Assist the technology leadership team in liaising with system users and EUC Support and in developing service improvements
- Assist the technology infrastructure team in managing and maintaining accurate records of hardware and software systems and service configurations and incorporate them into the EUC Change Management Process
- Provide user departments advice for the optimum use of hardware and software and associated technologies
- Monitor the efficient use of end-user services and address the nature of any misuse of the Authority’s resources
- Liaise with EUC staff for the installation and provision of EUC hardware systems and software
- Ensure all logged incidents are consistently acknowledged, prioritized, investigated, owned, and resolved to agreed targets as defined in the Service Level Agreement
- Ensure all changes in the live environment are controlled through Change Management procedures - where applicable
- Attempt to resolve reported incidents at the first point of contact with set procedures and to customer needs, utilizing remote support tools where possible
- Ensure all activities are carried out in compliance with industry Regulations and any other legal requirement (e.g., Health & Safety, Data Protection, Access to Information etc.) or relevant organizational guidelines (e.g., Information Security Policy)
- Take responsibility for your own learning and development and take part in any training considered relevant to this role
Position Requirements:
- 7+ years of multi-national enterprise (1000+ users) experience with Microsoft Windows, Mac, and Linux Clients
- Knowledge of Active Directory and Group Policy
- Knowledge of Windows networking including DHCP, DNS, WINS
- Knowledge of hardware component repair (Desktop, Laptop, Printer)
- Knowledge of the major client software packages (MS Office, Oracle, Adobe, etc.)
- Knowledge using SCCM (System Center Configuration Management)
- Ability to successfully manage a group of computer technicians
- Strong customer service and excellent communication skills along with the ability to mentor others in a team environment
- Strong analytical skills with demonstrated problem-solving ability
- Self-starter with the ability to independently resolve problems
- Ability to perform effectively in a fast-paced environment with short timelines
- Customer-centric and Service-minded
- Ability to interact with all levels of users (end-users/executives)
- Ability to work effectively independently and in a team-oriented environment
- Occasional travel may be required
- Ability to lift to 50 lbs. as required and relocate/move servers and network equipment
- Ability to bend, stretch, and kneel to perform cable management
- Attention to detail to properly install, label, and appropriately route network cables
- Adhere to data center cabling guidelines
- Moves/Adds/Changes – move computers when necessary
- Ability to physically lift, bend, and crawl under desks
Preferred:
- Bachelor’s degree in an engineering discipline or technical certification in Windows Server 2012/2016 Administration or equivalent work experience
