Operations Support Analyst - Telephone Support
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Location: Las Vegas, NV, United States
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Description
Position Summary
Credit One Bank is looking for an Operations Support Analyst to support Customer Service Operations, drive operational excellence, and serve as point of contact for assigned processes. This position will be primarily responsible for daily performance snapshots, exceptions reporting, risk assessments, department audits, and Presidential case assignments, reviews, and discussion meetings.
Summary of Essential Job Functions
- Great team player with the ability to create excellent working relationships across the bank. Collaborative approach with all departments by breaking down barriers to resolve potential conflicts swiftly and effortlessly
- Use all equipment associated with the position, including but not limited to, Microsoft Word, Excel, OneNote, SharePoint, and Outlook
- Ability to interpret, augment and implement policies, articles, procedures, and manuals
- Successfully navigate through C1B related tools FDR (BS, CIS, CMM etc.) and CAS systems
- Serve as a Subject Matter Expert for all Customer Service Operations, Digital Banking, and Social Media processes
- Serve as the Customer Service Operations point of contact for department exceptions reporting, risk assessments, and audits
- Respond to audit and compliance reviews promptly and accurately, and meet and discuss findings and opportunities with Leadership
- Consolidate, review, validate and log escalated cases and meet and discuss findings and the validity of cases with Leadership
- Perform other duties as assigned
Position Requirements
- 4+ years of relevant experience in customer service
- Competent with Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent self-motivation, communication, and reading comprehension skills
- The ability to multitask, prioritize deliverables, and pay close attention to small details
- The ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results
- Demonstrate company core values of excellence, ownership, collaboration, and integrity
Preferred
- Associate degree preferred
- Call Center work experience with a background in a credit card environment
- Knowledge of the regulatory requirements as they relate to the financial industry
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
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