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Customer Experience Office - CXO Support Analyst I

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Location: Las Vegas, NV, United States
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Description

Position Summary

The CXO Support Analyst I, will support Quality processes, including Quality Database administration and oversight, monthly Quality goal setting process execution, and Quality performance summary development. The person in this role will support the development and maintenance of Quality and other CXO reporting and leverage CXO data to monitor trends, identify opportunities, recommend improvements, and complete performance summaries. 
 

Summary of Essential Job Functions

  • Oversee the Quality Database administration, including Quality form management, monthly goal setting, and variance tracking.  Ensure the database administrative processes are documented and controls are in place to ensure accuracy and adherence to policies and procedures.  
  • Improve process design and efficiency by recommending and implementing automation or other enhancements that make the process clearer, more efficient, and more accurate.   
  • Track potential issues identified by CXO agents; complete preliminary research on the root cause and ensure feedback gets to the appropriate area to address; monitor to ensure issues are addressed and resolved.   
  • Support Customer Experience initiatives such as providing analytical and reporting support.  
  • Communicate quality results to internal and partner teams.  
  • Support requests for internal and external audits and control testing.   
  • Understand and comply with internal and external policies, laws, and regulations. 
  • Consistently demonstrate the company's core values of excellence, ownership, collaboration, and integrity. 
  • Perform other duties as assigned. 

 

 Position Requirements

  • 1+ years of relevant experience in credit card operations and/or quality management. 
  • Bachelor’s degree in business or a related field such as engineering, mathematics, or computer science.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • High level of competency in Excel, PowerPoint, Python, and Tableau.
  • Demonstrated knowledge of SAS, MS Forms, and Power Automate

 

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

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