Process Accounting Representative II

Description

Position Summary

Summary of Essential Job Functions

• Open, close, and send/receive communications via FedLine and initiate all necessary actions to safeguard the Bank’s assets.
• Maintain up-to-date procedural manuals and prepare new procedures.
• Make recommendations on any matters affecting productivity, efficiency, service or problem resolution.
• Research, resolve, and track Online Research Requests (ORRs).
• Research and correct billing errors/payment issues within timeframes specified in Federal banking regulations.
• Approve, validate, and distribute credit balance refunds.
• Handle return items (paper and ACH) and process payment and fee adjustments.
• Review and validate customer activity.
• Prepare payments for deposit.
• Data entry, daily balancing of transactions, and quality validation.
• Ensure daily functions are completed accurately and within the deadlines of the department.
• Maintain necessary operating records, check lists, and procedures to ensure accuracy and completion of function.
• Perform exceptions research and processing of transactions or payments timely and accurately to credit card customers.
• Maintain daily internal operating reports, checklist, or procedures to ensure accuracy and completion of functions.
• Act as the backup for Quality monitoring and Fedline operations to include opening, closing, and sending/receiving communication via Fedline.
• Initiate necessary actions to safeguard the Bank’s assets through reasonable judgment when performing duties.
• Perform other duties as assigned.

Position Requirements

• Minimum of 2+ years of payment exception experience in a financial institution with work history in check processing within the past 5 years.
• Preference is given to those individuals with prior experience working on the Fedline or in a back office environment.
• Experience in posting adjustments to card member accounts via online and batch processing in the First Data System (3270) is a plus.
• Excellent problem-solving and resolution abilities.
• Strong PC skills in Windows to include Microsoft Excel and Word.
• Must possess good written and verbal communication skills.
• Ability to work well with minimal supervision.
• 10-key by touch and 40 wpm typing skills required.
• Understanding of macro recorders preferred.