Description

As a member of the Digital Delivery team, the Digital Experience Quality Analyst will play a key role in ensuring the quality of Credit One Bank’s digital experiences across web (mobile/desktop) and native mobile apps (iOS/Android).  This position ensures that the digital experiences provided to customers meet the company’s standards and will be responsible for the enforcement of those quality standards. 

Summary of Essential Job Functions

• • Perform UAT and QA testing, ensuring features work properly per requirements, are visually polished and meet UX standards
  • Document findings and follow up with the appropriate channels and team members when quality issues are identified
  • Develop the test case execution plan, oversee test runs, manage issues, and report metrics
  • Develop quality review standards and identify quality review processes that can be re-used for future initiatives
  • Maintain organized quality reporting files to ensure consistency across UI components and projects
  • Develop reports and/or presentations that highlight key findings and actionable recommendations
  • Maintain strong overall quality control of Credit One Bank’s digital experiences across web and native mobile apps
  • Be a team player; take initiative and ownership of responsibilities, deadlines, and deliverables
  • Perform other duties as assigned

Position Requirements

• • Undergraduate degree in a related field
  • Minimum 2 years of hands-on experience performing quality control for digital user experiences
  • Strong attention to detail with a customer-centric focus
  • Ability to closely follow and enforce quality standards
  • Strong analytical and problem-solving skills
  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Excellent written and oral communication skills, and the flexibility, and ability to thrive in a fast-paced, rapidly changing, highly complex environment
  • Experience in the financial services industry preferred
  • Experience using Jira and Confluence preferred