Description
Position Summary
The Mail Room Operations Representative position processes a high volume of customer contacts via inbound telecommunications network and mail.
Summary of Essential Job Functions
- Understand the procedures and policies involved in the customer service process.
- Receive and respond to verbal and written commands from supervisory personnel.
- Demonstrate customer service skills.
- Perform other duties as assigned.
Position Requirements
- Proven verbal and written communication skills in a fast paced, high-volume telephone and/or correspondence environment.
- Excellent listening and problem resolution skills. Research ability and attention to detail is required. Good interpersonal skills.
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
- Must be highly flexible and quality focused. Must be a self-starter with a sense of urgency and work within the team dynamic.
- Working Monday is required.
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
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