Description
Position Summary
The Fraud Investigation Analyst I will play a key role in helping defend Credit One Bank and its customers against fraud and abuse. Performing manual reviews at the account level, the Fraud Investigations Analyst I is on the front line of fighting fraud and plays a pivotal role in identifying new fraud trends and conducting root cause analysis that leads to fraud loss prevention. The role is primarily focused on analyzing 1st and 3rd Party Fraud Risk within the Consumer Credit Card and Digital Banking portfolios. The right candidate will possess a mix of analytical, technical, and interpersonal skills that combine with fraud subject matter expertise to deliver a top-notch investigation.
Summary of Essential Job Functions
- Monitor for emerging fraud and abuse trends using fraud subject matter expertise
- Lead detailed root cause analysis to identify opportunities that predict, prevent, and mitigate fraud risk
- Understand and leverage the Bank’s products, systems, and tools to investigate behavioral patterns through data analysis using data scripting or visualization tools
- Conduct phone and written interviews with cardmembers/vendors during investigation
- Review and monitor Digital Banking transactions for unusual/suspicious activity
- Partner with various business lines such as Digital Banking, Fraud Operations, and Compliance during the design of risk mitigation solutions and strategies
- Modify and/or create procedural documentation
- Perform User Acceptance Testing (UAT) for deployed strategies
Position Requirements
- 2+ years of investigative experience in a loss prevention, fraud, compliance or security area
- Working knowledge of loss and fraud detection/prevention principals across all fraud types
- Experience with Customer Identification Program (CIP), Know Your Customer (KYC), and Anti-Money Laundering (AML) regulations
- Proven problem solver and creative thinker that exhibits an ability to approach problems in a quantitative and qualitative manner
- Strong communication skills to interact with cardmembers, management, and across the organization as needed
- Ability to propose detection/prevention actions based on root cause analysis of fraud trends
- Ability to quickly identify emerging fraud trends and provide clear and summarized feedback to targeted audiences that leads to fraud loss prevention
- Strong knowledge of Microsoft tool suite (Excel, Word, PowerPoint, Visio)
- Effectively manage competing priorities and deadlines in a fast-paced work environment
- Motivated self-starter with the ability to work independently and in a team setting
Preferred
- Bachelor's degree in business or related field
- Proficiency in SAS Enterprise Guide, SQL or a similar programming language
- Knowledge of network fraud/organized crime/fraud ring activity
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
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