Description
Position Summary
The Operations Support Analyst I focuses on improving and maintaining customer service standards through analysis of diverse business systems and processes. They will work within the Customer Service Department’s analytics team and will be responsible for collecting, consolidating, analyzing, and visualizing data from various sources, with the purpose of optimizing processes, improving customer service systems, and providing the best card member experience. The ideal candidate will be excited about analysis, efficiency, and quality and will be ready to help guide the direction of a growing company.
Summary Essential Job Functions
- Prepare operational reports by collecting, interpreting, evaluating, and summarizing information and trends to develop integrated business analyses and projections for incorporation into strategic decision-making.
- Recommend systems improvements to senior management based on analysis of current practices, outcomes, and trends. Participate in the implementation and monitoring of approved changes.
- Conduct internal customer service research to support strategic and business planning.
- Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Understand and communicate the financial and operational impact of changes to procedures or strategies.
- Perform other duties as assigned
Position Requirements
- Bachelor’s Degree in appropriate field of study or equivalent work experience
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Knowledge of data processing and analysis tools such as SQL, Tableau, SAS, Phyton and Excel VBA
- Detail oriented, analytical, and inquisitive
- Ability to work independently and with others
- Demonstrate company core values of excellence, ownership, collaboration, and integrity
Preferred
- Experience using SAS for data analysis and statistics
- Experience with Tableau for data visualization
- Excellent written and verbal communication skills
- Knowledge of credit card banking industry practices, regulations, and standards
- Understanding of standard business and customer service practices
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
