Description
Position Summary
Credit One Bank is looking for a Desktop Senior Manager who will be primarily responsible for managing the entire Desktop Team and insuring quality technical and customer support for all users and executives.
Essential Job Functions
- Coordinate Desktop services with a focus on leadership
- Staff and managing the entire desktop team
- Monitor desktop services, allocate resources, track data, prepare reports, and train staff
- Coordinate and manage all desktop hardware moves
- Develop training materials and procedures while training users in the proper
- Oversee and maintain all desktop computer hardware and software
- Maintain and monitor all software used on Desktop, Mac, and Laptop computers, Windows, Mac OS, industry and proprietary software
- Maintain IT Inventory, including hardware and software
- Develop daily, weekly, and monthly reports on Desktop team’s productivity
- Responsible for keeping up to date with technological trends to maintain knowledge of hardware and software
- Evaluate software, hardware, or peripheral equipment and recommend improvements or upgrades
- Work with vendors to help resolve technical issues
- Ensure project/department objectives and goals are met and adhere to approved budgets
- Confer with staff, users, and management to establish requirements for new systems
- Perform other duties as assigned
Position Requirements
- Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results
- Excellent Team leadership, diagnostic, and problem-solving skills.
- Excellent communication skills with all users including management and executives
- Outstanding organizational and time-management skills.
- In depth understanding of diverse computer systems and networks.
- Good knowledge of internet security and data privacy principles
- Customer Service oriented
- Flexible Schedule
- Excellent customer service and leadership skills.
- Thrive in a management team-based environment.
- Demonstrate company core values of excellence, ownership, collaboration, and integrity
Preferred
- Previous role as a manager, team lead or supervisor
- 3-5 years working in a service delivery environment
- Excellent customer service skills
- Jamf
- SSCM
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
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